Resources

This section of the website contains links to resources that will help you to gain a better understanding of communicating for safety, a key element of providing high-quality care.

Resources are updated regularly, however if you find a broken link, please contact us via the email address at the bottom of the page

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  • app

    App

  • checklist

    Checklist

  • factsheet

    Factsheet

  • elearning

    eLearning

  • guide

    Guide

  • report

    Report

  • video

    Video

  • webpage

    Webpage

Commission Guides and tools

  • Throughout Care
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    guide
    NSQHS Standards: User guide for health services providing care for people with mental health issues
  • Throughout Care
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    webpage
    Patient-clinician communication in hospitals: Communicating for safety at transitions of care: An information sheet for healthcare providers
  • Receives Care
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    checklist
    Specifications for a standard patient identification band
  • Deterioration
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    checklist
    Self-assessment and action planning tool – Recognising and responding to clinical deterioration essential element 4: Clinical communication
  • Deterioration
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    guide
    Quick start guide to the implementation of essential element 4: Clinical communication – resources to support the National Consensus Statement: essential elements for recognising and responding to clinical deterioration
  • Deterioration
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    factsheet
    Mental Health Fact Sheet – Communicating about physiological deterioration
  • Receives Care
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    guide
    FAQ – specifications for a standard patient identification band
  • Receives Care
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    factsheet
    Fact sheet – specifications for a standard patient identification band
  • Deterioration
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    guide
    Communication agreement planning tool – resource to develop agreed communication processes for recognition and response systems
  • Leaves
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    webpage
    Question Builder resources webpage
  • Leaves
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    guide
    National Guidelines for Onscreen Presentation of Discharge Summaries
  • Deterioration
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    report
    National Consensus Statement: Essential elements for recognising and responding to deterioration in a person’s mental state
  • Leaves
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    webpage
    Delirium Clinical Care Standard and implementation resources Delirium Clinical Care Standard
  • Receives Care
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    webpage
    Patient decision aids – information and resources
  • Receives Care
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    webpage
    Shared decision making resources
  • Deterioration
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    webpage
    Clinical deterioration - a broad range of resources on recognising and responding to acute deterioration (for physical and mental state)
  • Deterioration
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    webpage
    Recognising and responding to clinical deterioration - suite of observation and response chart resources
  • Deterioration
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    guide
    Guide to support implementation of the National Consensus Statement: essential elements for recognising and responding to clinical deterioration
  • Receives Care
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    webpage
    Correct Patient, Correct Site, Correct Procedure protocols and factsheets
  • Receives Care
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    webpage
    Health literacy resources
  • Arrives
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    webpage
    Health literacy - Resources for improving health literacy
  • Arrives
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    webpage
    Medication Safety - National initiatives to improve medication safety
  • Arrives
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    webpage
    A better way to care: resources for safe and high-quality care for patients with cognitive impairment (dementia and delirium) in hospitals
  • Transferred
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    webpage
    National Clinical Handover Initiative Pilot Program resources
  • Throughout Care
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    webpage
    Patient-clinician communication in hospitals at transitions of care - information sheets and posters
  • Transferred
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    guide
    OSSIE Guide to Clinical Handover Improvement
  • Transferred
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    webpage
    HELiCS booklet – Guide to tools to improve and evaluate clinical handover
  • Deterioration
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    webpage
    Clinical handover resources
  • Leaves
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    webpage
    Australian Charter of Healthcare Rights resources
  • Leaves
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    checklist
    Inter-hospital Patient Transfer Form
  • Transferred
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    webpage
    Videos and case studies on ISBAR and iSoBAR
  • Throughout Care
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    webpage
    Implementation toolkit for clinical handover: resource portal
  • Receives Care
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    eLearning
    Helping patients make informed decisions: communicating benefits and risk eLearning module

For patients and families

  • In the Community
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    webpage
    How to help when someone is suicidal
  • Throughout Care
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    factsheet
    Top Tips for Safe Health Care
  • Receives Care
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    factsheet
    Decision aids: how they can benefit you infographic
  • Receives Care
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    factsheet
    Sore throat: should I take antibiotics? - decision aid
  • Receives Care
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    factsheet
    Middle ear infection: should my child take antibiotics? – decision aid
  • Receives Care
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    factsheet
    Acute bronchitis: should I take antibiotics? - decision aid
  • Throughout Care
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    factsheet
    Communicating with your healthcare provider when you are in hospital
  • Receives Care
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    factsheet
    Communicating with your healthcare provider poster
  • Leaves
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    factsheet
    Health Literacy – A summary for consumers
  • Throughout Care
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    factsheet
    Australian Charter of Healthcare Rights (second edition)
  • Receives Care
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    webpage
    Top Tips in Translation – translations of the factsheet in 15 languages
  • Receives Care
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    webpage
    Australian Charter of Healthcare Rights - alternate versions of the Charter
  • Receives Care
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    webpage
    NPS Medicinewise Medicine Finder
  • Receives Care
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    webpage
    NPS Medicinewise Consumer Information
  • Throughout Care
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    webpage
    Question Builder – tool for preparing for your medical appointment by creating a list of questions to ask your doctor
  • Arrives
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    webpage
    Start2Talk - Planning tools with tailored information for each State and Territory
  • In the Community
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    webpage
    Suicide recovery and support strategies
  • Throughout Care
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    webpage
    Communication in hospital - Consumer resource about communication in hospitals
  • In the Community
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    webpage
    Conversations Matter – online resources for discussing suicide – Everymind
  • Receives Care
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    webpage
    Choosing Wisely - resources to reduce unnecessary tests, treatments and procedures
  • Deterioration
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    webpage
    REACH - Patient and family escalation - information for patients
  • Throughout Care
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    webpage
    Call and Respond Early (CARE) - used in WA and ACT
  • Leaves
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    webpage
    Delirium Community Information - Australasian Delirium Association

Further reading

  • Arrives
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    guide
    Guide to History Taking and Examination - University College London’s MBBS course notes
  • Arrives
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    guide
    NSQHS Standards User Guide for Aboriginal and Torres Strait Islander Health
  • Throughout Care
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    guide
    Summary of the report “Engaging patients in communication at transitions of care”
  • Throughout Care
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    guide
    Engaging patients in communication at transitions of care
  • Receives Care
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    report
    Health Literacy: Taking action to improve safety and quality
  • Deterioration
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    report
    Recognising and responding to deterioration in a person’s mental state: a scoping review
  • Deterioration
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    report
    National Safety and Quality Health Service Standards: Training and competencies for recognising and responding to clinical deterioration in acute care consultation paper
  • Receives Care
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    report
    TeamSTEPPS Implementation of a teamwork programme into an Australian setting: Public report on pilot study
  • Leaves
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    guide
    Electronic Discharge Summary Systems Self-evaluation toolkit
  • Throughout Care
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    report
    A Structured Evidence-Based Literature Review on Discharge, Referral and Admission
  • Deterioration
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    report
    Recognising signs of deterioration in a person’s mental state
  • Receives Care
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    webpage
    Shared Decision Making webinars
  • Deterioration
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    report
    National Consensus Statement: essential elements for recognising and responding to clinical deterioration
  • Arrives
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    webpage
    Communication pitfalls of traditional history and physical write-up documentation
  • Transferred
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    webpage
    Communication interventions to improve adherence to infection control precautions: a randomised crossover trial
  • Leaves
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    report
    Facilitating Patient Understanding of Discharge Instructions – Workshop Summary
  • Receives Care
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    webpage
    Engaging patients and their families in their healthcare – resources for different care settings
  • Receives Care
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    webpage
    Core CUSP (Comprehensive Unit-based Safety Program) Toolkit – training resources and tools to improve teamwork to build capacity to address safety issues
  • Arrives
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    webpage
    Talley and O’Connor’s Clinical Examination: A Systematic Guide to Physical Diagnosis, Section 1 The general principles of history taking and physical examination
  • Transferred
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    guide
    Assuring Medication Accuracy in Transitions in Care
  • Transferred
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    guide
    Communication During Patient Handovers

Video

  • Deterioration
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    video
    REACH - The Day family's story responding to family concerns
  • Receives Care
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    video
    Shared decision making: challenging myths
  • Receives Care
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    video
    Shared decision making: patient decision aids
  • Receives Care
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    video
    Shared decision making: an overview
  • Arrives
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    video
    Get it right! How to take a best medication history
  • Leaves
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    video
    Teach Back video - North Western Melbourne PHN
  • Deterioration
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    video
    ISBAR: Identifying and Solving Barriers to Effective Handover in Inter-Hospital Transfer - Case Study 3
  • Receives Care
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    video
    ISBAR: Identifying and Solving Barriers to Effective Handover in Inter-Hospital Transfer - Case Study 2
  • Deterioration
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    video
    ISBAR: Identifying and Solving Barriers to Effective Handover in Inter-Hospital Transfer - Case Study 1
  • Leaves
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    video
    Teach Back
  • Leaves
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    video
    Effective Communication to Enhance Care